If for any reason you are not completely satisfied with your Clinique Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase or exchange for another item. If you wish to return or exchange an item purchased through Clinique.com, please see Returns & Exchanges section for step by step directions. Please note that Clinique.com Cards and eGift Cards can not be returned or exchanged.

We're sorry, Clinique.com is currently unable to accept orders to be shipped to destinations outside the U.S and Canada. We apologize for any inconvenience.  There are several Clinique  International country web sites that offer online shopping. Please visit our International store locator at International Sites.

Please contact us as soon as possible via our 24/7 toll-free number, 1-800-419-4041 and we will do our best to accommodate your request to change or cancel your order.

Clinique products are 100% Allergy tested. Fragrance-free. If you need information on specific products and ingredients, kindly contact our Consumer Care team at 1-866-707-2100 (9am-5pm ET Monday-Friday on Business days) or select Beauty/Product Advice button on the contact us and then select “Concerns about an Ingredient”

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist in finding you a new alternate favourite.  Chat with our Clinique Expert Consultants.  For assistance in locating a discontinued product for purchase, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9 am and 4:30 pm ET Monday – Friday on business days, and a member of our Gone But Not Forgotten program will be happy to assist you.

For assistance with locating a Clinique product that has been discontinued, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9am and 4:30pm ET, Monday through Friday on business days and ask to speak with a Gone But Not Forgotten Representative.

Please note that a search may only be initiated for products within Clinique's basic product line. We regret that we are unable to conduct searches for seasonal, limited edition, or promotional products.

If we are able to locate the product you have requested, you may purchase up to 6 units (depending upon availability). Gone But Not Forgotten items are available for shipment to locations within the U.S. To initiate a search for a discontinued product, please call us at 1-800- 216-7173 between 9am and 4:30pm ET, Monday through Friday.

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted. If you have any questions, please contact us at 1-800-419-4041.

If your provider is AOL:

1.     Open the Email message.
2.     Click "Add to Address" icon.
3.     The name and Email address from Email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
4.     Click "Save".

If your provider is Yahoo:

1.     Open the Email message
2.     Click the "Add to Address Book" link on the far right.
3.     The address will be automatically entered into your Yahoo! Address Book.

If your provider is Hotmail:

1.     Open the Email message.
2.     Click "Save Address(es)" at the top of the message header.

If your provider is MSN:

1.     Open the Email message.
2.     Click "Save Addresses" on the right.
3.     Select the check box next to the address you want to save. You can also make changes to the contact information.
4.     Click "Save".

Regrettably, samples are not available for general distribution. Samples are available periodically during special offers and also at checkout when you are making an online purchase. If you are unsure about which products are right for you, we are happy to assist with expert recommendations and advice. Chat Now with a Clinique Online Consultant.

Clinique Laboratories, LLC. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.

We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.

Clinique Laboratories, LLC. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.

To find the Gift With Purchase dates for your local counter, visit our Store Locator. Registered Members at Clinique Online who opt-in to receive email will get monthly updates on Gift With Purchase Events at local Clinique counters. This information is updated each month and is subject to change. If you prefer, you may contact your local Clinique counter directly and they will be happy to advise you when an event is planned for your area.

Only U.S. residents may buy Clinique products online at clinique.com. To locate a store near you in the U.S., click here for our Store Locator. If you are outside of the U.S. please click here to see if Clinique is available in your country.

Go to our email submission form, or call us toll free at 1-800-419-4041 and contact us directly.

Welcome to Clinique Malaysia Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:

Step One:
Rollover a product image and click on the Quickshop button. Select your desired shade, size or form as relevant and then click “add to bag”.

For additional product information, how-to videos and related links, click on the product name or view details link. From the product detail page select “add to bag” to place the item in your cart.

Step Two:
When you've completed shopping, click the shopping bag icon found on each page or click the Checkout button that will be displayed each time you add an item to your cart along with the details for that item.

Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag including the quantity (up to eight (8) of any single item) during checkout prior to clicking on Submit Order.

More information on our Maximum Purchase Policy.

Step Three:
After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 1-800-18-0742 or via email for assistance.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please call Clinique Malaysia Online Customer Service at 1-800-18-0742 or Contact Us. For fastest service, please have your order number available.

VIEW BAG
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

DELETING ITEMS FROM YOUR SHOPPING BAG
If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

This site is best viewed with Internet Explorer 6 and later versions, Firefox 2.0 and later versions and with a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.

Please feel free to email us with questions about specific colors, and we'll be happy to provide you with any additional description that is available.

Our site works best with Internet Explorer 6.0 and other later versions, Firefox 2.0 and other later versions, and Safari 2.0.4 and other later versions.

At Clinique Malaysia Online, we understand how important security is to you. When you place an order at Clinique Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

• Internet Explorer 6.0 and higher
• Mozilla Firefox 2.0.4 and higher
• Safari 2.0.4 and higher
• Google Chrome

Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 1-800-18-0742 and we will be happy to assist you.

Pre-sell Items
Pre-sell items are items that are not yet in stock but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available. We will notify you of the status of your Pre-sell item via email updates and confirmations.

Please note: The actual delivery date of your order depends on the shipping method you select.

We regret that we must limit orders to no more than eight (8) units of the same product and no more than fourteen (14) units per transaction, with a maximum of three (3) transactions per day. If you have any questions, please call us at 1-800-18-0742 and we will be happy to assist.

REDEEMING OFFER CODES. Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page.

Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.

Online Banking*
*Online Banking includes: Maybank2u, CIMB Clicks, Public Bank, Hong Leong Bank, RHB Bank, Bank Islam

• .MasterCard
• .Visa

*Credit cards issued by a local Malaysia financial institution are accepted. We regret that we are unable to accept credit cards that have been issued by banks outside the Malaysia.

We’re sorry, we do not accept credit cards with billing addresses outside the Malaysia.

• Most orders are processed within 1 - 2 business days (processing time does not include weekend days).
• Orders placed on Saturday and Sunday will be processed the following Monday.
• Orders are processed Monday to Friday excluding major public holidays.
• We are currently unable to accept orders that are billed or shipped to destinations outside the Malaysia.
• All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Clinique Malaysia Online orders.

When you click on Order Status you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier’s Web site, you may click on the tracking number to view the delivery status of your order.

Please note: The tracking information available for up to 24 business hours after the order is shipped.

If you would like to cancel an online order after it has been placed, please contact us as soon as possible by phone at 1800-222-009. We will do our best to accommodate your request.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include:

• Item(s) not available.
• Difficulty in processing payment information.
• Cannot ship to the address provided.
• A duplicate order was placed.
• Cancelled due to customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Clinique Malaysia Online Customer Service at 1-800-18-0742 or via email.

a We hope that you are delighted with your order. If for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery and you tell us within 7 working days from delivery that you intend to return the item.

We do not accept any exchange of product. If you wish to return an item purchased through Clinique.com.my, please follow the steps below.

STEP 1. – Notifying Us Of Your Intention To Return Or Cancel Your Order

Notifying us you wish to return any goods within 7 working days after delivery can be done by calling Customer Service on 1-800-18-0742 with your order details. Customer service will make an appointment with you to pick up the products.

STEP 2. – Completing The Necessary Documentation

Please fill up the "Consumer Reaction Form" (if you want to return due to allergy reaction) or "Consumer Product Quality Return Form" (for other return reason) and place it inside the return package.
STEP 3. – Returning The Product

Shipping company will collect the products from you at the arranged time. Please ensure the form (Consumer Reaction Form or Consumer Product Quality Return Form) is inside the return package upon collection.

STEP 4. – Processing The Refund

If you are entitled to a refund, we will process the calculated refund within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original condition. You will receive email notification of your refund from our us.

There is no return shipping fees. In the case of damaged items, please contact us immediately for assistance. Additional information can be found in the section - Damaged Items. Refunds will only be made against the original credit/debit card used.

. Returns are processed within 3-5 business days of receipt.
. An email will be sent to confirm the receipt and processing of your return request.

Please note: Only products purchased on Clinique Malaysia Online may be returned for refund or exchange.

If you have questions about returns, please contact us by phone at 1-800-18-0742 or via email at support@my.clinique.com

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-800-18-0742.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

If for any reason you are not completely satisfied with your Clinique Malaysia Online purchase, simply return the unused portion and we will be happy to refund your account for the full amount of the purchase.If for any reason you are not completely satisfied with your Clinique Malaysia Online purchase, simply return the unused portion and we will be happy to refund your account for the full amount of the purchase.