You can access your order status and history by signing in and viewing in your account. You may also reach us for status updates, at toll-free 1-800-419-4041, or via chat. We look forward to serving you.

If for any reason you are not completely satisfied with your Clinique Online purchase, please Message Us or call 1-800-419-4041. Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on clinique.com may be returned.

We're sorry, Clinique.com is currently unable to accept orders to be shipped to destinations outside the U.S and Canada. We apologize for any inconvenience.  There are several Clinique  International country web sites that offer online shopping. Please visit our International store locator at International Sites.

Please Message Us or contact us as soon as possible via our toll-free number, 1-800-419-4041 and we will do our best to accommodate your request to change or cancel your order.

Clinique products are 100% Allergy tested. Fragrance-free. If you need information on specific products and ingredients, kindly contact our Consumer Care team at 1-866-707-2100 (9am-5pm ET Monday-Friday on Business days) or select Beauty/Product Advice button on the contact us and then select “Concerns about an Ingredient”

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist in finding you a new alternate favourite.  Chat with our Clinique Expert Consultants.  For assistance in locating a discontinued product for purchase, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9 am and 4:30 pm ET Monday – Friday on business days, and a member of our Gone But Not Forgotten program will be happy to assist you.

For assistance with locating a Clinique product that has been discontinued, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9am and 4:30pm ET, Monday through Friday on business days and ask to speak with a Gone But Not Forgotten Representative.

Please note that a search may only be initiated for products within Clinique's basic product line. We regret that we are unable to conduct searches for seasonal, limited edition, or promotional products.

If we are able to locate the product you have requested, you may purchase up to 6 units (depending upon availability). Gone But Not Forgotten items are available for shipment to locations within the U.S. To initiate a search for a discontinued product, please call us at 1-800- 216-7173 between 9am and 4:30pm ET, Monday through Friday.

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted. If you have any questions, please Message Us.

If your provider is AOL:

1.     Open the Email message.
2.     Click "Add to Address" icon.
3.     The name and Email address from Email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
4.     Click "Save".

If your provider is Yahoo:

1.     Open the Email message
2.     Click the "Add to Address Book" link on the far right.
3.     The address will be automatically entered into your Yahoo! Address Book.

If your provider is Hotmail:

1.     Open the Email message.
2.     Click "Save Address(es)" at the top of the message header.

If your provider is MSN:

1.     Open the Email message.
2.     Click "Save Addresses" on the right.
3.     Select the check box next to the address you want to save. You can also make changes to the contact information.
4.     Click "Save".

Regrettably, samples are not available for general distribution. Samples are available periodically during special offers and also at checkout when you are making an online purchase. If you are unsure about which products are right for you, we are happy to assist with expert recommendations and advice. Chat Now with a Clinique Online Consultant.

Clinique Laboratories, LLC. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.

We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.

Clinique Laboratories, LLC. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.

To find the Gift With Purchase dates for your local counter, visit our Store Locator. Registered Members at Clinique Online who opt-in to receive email will get monthly updates on Gift With Purchase Events at local Clinique counters. This information is updated each month and is subject to change. If you prefer, you may contact your local Clinique counter directly and they will be happy to advise you when an event is planned for your area.

Only U.S. residents may buy Clinique products online at clinique.com. To locate a store near you in the U.S., click here for our Store Locator. If you are outside of the U.S. please click here to see if Clinique is available in your country.

Clinique offers consultations at all of our Clinique counters. Consultations offer you the opportunity to work with a professionally-trained Clinique Consultant. If you prefer, you may chat with us and a Clinique Expert will provide tips and recommendations via chat for your special day.

What if someone makes a copy of my printed eGift Card?

We are not responsible for lost or stolen gift cards” At our sole discretion, eGift Cards will be replaced if lost or stolen, only with proof of purchase. Notwithstanding the foregoing, only unused balance of lost or stolen cards may be replaced.

Please Message Us or go to our email submission form, or call us toll free at 1-800-419-4041 and Contact Us directly.

Check the status of your most recent orders by visiting our Order Tracking page. Click on the Order Tracking link and login to your Account to view the status of your orders. . To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.

*Please note: Tracking information may not be available for up to 24 business hours after the order is shipped.

If you would like to cancel an online order after it has been placed, please contact us by phone at 1-800-419-4041 within one hour of placement. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.

Occasionally, orders or parts of an order are cancelled for various reasons including;

• Item(s) are not available
• Difficulty in processing payment information
• Cannot ship to the address provided
• A duplicate order was placed
• By customer request
• Purchase limits have been exceeded

If your order is cancelled, you will receive a notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact our Online Service Experts at 1-800-419-4041.

Welcome to Clinique Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the steps below:

Step One
Rollover a product image and click on the Quickshop button. Select your desired shade, size or form as relevant and then click “add to bag”.

(For additional product information, how-to videos and related links, click on the product name or view details link.)

Step Two
When you have finished selecting products for purchase, click the shopping bag icon found on any page or click the Checkout button that will be displayed each time you add an item to your cart. Follow the onscreen instructions to proceed through the checkout process and submit your order.

Please note: you may change the contents of your shopping bag including the quantity of each item (up to six [6] of any single item)* during checkout prior to clicking on Submit Order.

Step Three
After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 24 hours after submission, please Message Us for assistance.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please call Clinique Online Customer Service at 1-800-419-4041 or Contact Us. For fastest service, please have your order number available.

VIEW BAG
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

DELETING ITEMS FROM YOUR SHOPPING BAG
If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

This site is best viewed with Internet Explorer 6 and later versions, Firefox 2.0 and later versions and with a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.

Please feel free to contact a Consultant via live chat with questions about specific colors, and we'll be happy to provide you with additional information to assist with your selections.

Our site works best with Internet Explorer 6.0 and other later versions, Firefox 2.0 and other later versions, and Safari 2.0.4 and other later versions.

At Clinique Online, we understand how important security is to you. When you place an order at Clinique Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

• Internet Explorer 6.0 and higher
• Mozilla Firefox 2.0.4 and higher
• Safari 2.0.4 and higher

Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please Message Us and we will be happy to assist you.

Pre-sell Items
Pre-sell items are items that are not yet in stock but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped.

Please note: The actual delivery date of your order depends on the shipping method you select.

We regret that we must limit orders to no more than six (6) units of any single item and 14 total items, with a maximum purchase of $5,000 per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please Message Us or call us at 1-800-419-4041.

Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page.

Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.

Gift orders always receive special care at Clinique Online. We will be happy to create a beautiful gift package and include a note card with your personal greeting.

If you wish to have your Clinique Online order packaged as a gift, simply click on the "Gift-Wrap" option during "Checkout". If you wish to include your personal greeting, please enter it in the text box provided. A fee of $3.00 will be added to your order total.

Please note: Multiple items within a single gift order will be presented as one gift package.

We are required by law to collect state sales tax on orders being shipped to the following states - AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA (starting 1/1/19), ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE (starting 1/1/19), NJ, NM, NV, NY, OH, OK, PA, RI, SC (starting 11/1/18), SD (starting 11/1/18), TN, TX, VA, VT, WA, WI, WV (starting 1/1/19). Sales tax will be assessed on the total purchase*, including shipping and handling charges.

*Purchases paid for with Clinique Gift Cards are subject to applicable sales tax. No sales tax is charged when buying Clinique Gift Cards.

Please note: Orders placed with Gift Cards will be charged at the time of order placement. Orders placed with other payment methods will be charged at the time the order ships.

The following credit cards are accepted for payment
• American Express
• Discover
• MasterCard
• Visa
We also accept PayPal as a payment option on clinique.com

We’re sorry, we do not accept:
• CODs
• Layaway plan
• Personal Checks
• Money Orders

Important information:
• For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

When placing an order using a credit card or debit card, two transactions will be posted to your account. 
1. The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge
2. You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if the order is altered or cancelled prior to shipment

If an order is cancelled, the authorization hold will be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds.

Enjoy regularly scheduled deliveries of your favourite Clinique products with our Replenishment Service! Items eligible for this service will appear in your Shopping Bag with a “Replenishment Service” notation—and a pull-down menu lets you select the desired delivery interval: 30 days, 45 days, 60 days, 75 days, 90 days or 120 days.

To activate the Replenishment Service:
• Select item for purchase
• Set the time interval for future shipments from the pull-down menu next to the item(s) during checkout

There's no minimum number of products you must order, and you can cancel at any time prior to shipment. As an additional benefit, you’ll enjoy FREE Standard Shipping with every clinique.com replenishment order.

Consecutive replenishment service orders will be shipped to the address provided when the original purchase was completed and charged to the form or payment used for that purchase.

Email Notices
When your replenishment order is ready to be processed, an email reminder will be sent. You will receive a second email confirming the shipment of the order and that your credit card has been billed.

Edit your Replenishment Service
The details of your replenishment service including; product(s), shipping intervals, billing and shipping address, and payment information can be found in Your Account. To edit this information, sign in and go to My Account and select Auto-Replenishment. Click on View/Edit Details to change, delete, or add information. Please note: Shipping intervals must be set for more than 2 business days from the current date.

Cancel your Replenishment Service
To cancel your replenishment order, sign in, go to My Account and select Auto-Replenishment. Click on View/Edit Details and select Cancel Auto-Replenishment next to the product you wish to cancel.

You can access your order status and history by signing in and viewing in your account. You may also Message Us reach us for status updates.

Most orders are processed within 1 - 2 business days (processing time does not include weekend days).

Orders placed on Saturday and Sunday will be processed the following Monday.

Orders with Overnight or Second Day Service will be processed the same day if received by 3:00 PM EST. (11 AM ET for USA brands)

Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

We are currently unable to accept orders shipped to destinations outside the United States or U.S. Territories.

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Clinique Online orders.

When you click on Order Status you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier?s Web site, you may click on the tracking number to view the delivery status of your order.

Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

Have a question about your order? Representatives are available:
Weekdays: 8am-Midnight ET

Weekends: 10am-10pm ET
 

If you would like to cancel an online order after it has been placed, please Message Us as soon as possible by phone at 1-800-419-4041. We will do our best to accommodate your request.

Occasionally, orders or parts of an order are cancelled for various reasons including;

• Item(s) are not available
• Difficulty in processing payment information
• Cannot ship to the address provided
• A duplicate order was placed
• By customer request
• Purchase limits have been exceeded

If your order is cancelled, you will receive a notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact our Online Service Experts at 1-800-419-4041.

Q: What should I expect if I purchase a “Pre-Order” item?
A: Pre-Order is the ability to reserve a product prior to the date on which it becomes available for immediate purchase on www.clinique.com. When you purchase a Pre-Order item, we will provide an estimated ship date for that item on your order confirmation email; this date is also visible in the Order History section of your account. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.

Q: When will I be charged for a Pre-Order purchase?
A: Clinique does not charge your credit or debit card until your item(s) has shipped. However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account. These funds have not been deducted but are instead being reserved within your account to ensure that your order can be processed. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer.

Your satisfaction is guaranteed. If for any reason you are not completely satisfied with your online purchase, we are happy to refund your purchase price. We accept returns for products purchased from clinique.com only. If you have questions or need assistance with your return, please Message Us and we would be happy to assist. For assistance with returns for products not purchased online, please contact our Consumer Care team at 866-707-2100 or via email at consumercare-us@gcc.clinique.com.

Please Message Us and our Online Customer Service Team will gladly provide you a with a free return label for eligible returns, so you can avoid return shipping fees. Once you receive the return label via email, simply print it out and affix it to your package. For your convenience, you may wish to use the same box your order was delivered in or any suitable box or mailer without previous outer markings. The return label will have your order details printed on it for our team to reference.

To return your labelled package, please take it to any UPS drop-off location. Drop-off locations can be found at the UPS website. An email confirming your refund will be sent as soon as the package has been received by our fulfillment center and a refund is processed.

If you received the item as a gift or wish to exchange it for another item, directions will be provided. Please note: eGift cards, gift cards, promotional items, final sale items, or Clinique products purchased somewhere other than Clinique.com are not eligible for return or exchange online.

If you received damaged merchandise, please retain the box, packaging and all contents and Message Us or call as soon as possible at 1-800-419-4041 for assistance.